FAQ
We understand not every therapist is the right fit for everyone the first time around. If you are not happy with your massage, please end your session within 15 minutes and let us know. No refunds will be issued past 15 minutes.
Arrive 15-20 minutes early to complete your health screen and settle in.
If you’re late, we cannot extend the length of your service.
Please reschedule if you’re ill. If our therapist is unwell, we may reschedule or assign a different therapist.
A credit card is required to reserve your appointment, with a 50% charge to hold your spot.
We accept Visa, MasterCard, American Express, and personal checks. No cash for services (only gratuities). We cannot accept Discover cards.
Only The Healing Path gift cards are accepted. We require a credit card on file to reserve your appointment, even if paying by gift card.
Gratuity is appreciated, but cannot be paid via credit cards or gift cards. Tips can be given via cash, check (to therapist), or by our gratuity POS
Fell’s Point ~
Monday: 9:00 AM – 8:00 PM
Tuesday: 12:00 PM – 9:00 PM
Wednesday: 12:00 PM – 8:00 PM
Thursday – Sunday: 9:00 AM – 6:00 PM
Timonium ~ Treatments are booked by appointment. Please check our booking page for available hours.
Please secure bikes or scooters outside. Indoor storage is unavailable, and refusal may result in a canceled session with full charge.
We’ll notify you of any changes due to weather. Your safety is a priority.
Closed on Thanksgiving and Christmas Day
Abbreviated hours on Christmas Eve, Easter Sunday, Memorial Day, July 4th, Labor Day, New Year’s Eve, and New Year’s Day (check online schedule).
Please call 410-637-3760 to reschedule or cancel your appointment (do not email for cancellations).
24 hour advance notice is required for individual appointment cancellations and 72 Hour notice for groups of two of more to avoid being charged.
- No shows will be charged 100% of service.
- Less than 24 hours notice for individual appointments and 72 Hours for groups of two or more with a phone call will be charged 100% of service.
- We do not take cancellations through Facebook, instagram or email. Please call our office to change/reschedule appointments.
Groupon FAQ
Thank you for Purchasing your Groupon for The Healing Path Massage & Wellness.
You are a few steps away to beautiful, glowing skin!
We want to make scheduling your appointment as seamless as possible. Please review the guidelines and follow the instructions below prior to booking your appointment.
- Groupons are for new clients and for local Baltimore residents only.
- Groupon appointments are available Monday through Friday, no weekend appointments and booking is subject to availability.
- Please have Groupon # ready when calling to schedule. Groupon services may not be scheduled online.
- In compliance with Groupon scheduling policy, a credit card is required to reserve your appointment.
- Present Groupon at time of check in PRIOR to your service, this will be your form of payment. If you do not have a Groupon to submit at time of service, your credit card will be charged the amount of your Groupon Value.
If you cancel less than 24 hours in advance for your scheduled appointment or do not show up for your scheduled appointment, your groupon will be redeemed.
If you are unable to use your Groupon you may transfer it, however all restrictions apply.
If you were unable to come in for your groupon session prior to the promotional expiration date, we will still honor your service, however you will need to pay the difference of the value of the session and the promotional price.
We work closely with Groupon to make sure you have the best experience, however, if you feel you are not satisfied, contact Groupon (your merchant) for any feedback and/or refunds. The Healing Path will not issue any refund for Groupons.
Groupons are not available to be combined with any other promotion or discount and one time use only. Please call our office at 410-637-3760 and someone will assist you!